Terms of Use and Store Policies:

 

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time.

 

{Holiday Closures}

Memorial Day, Independence Day,  Thanksgiving Eve and Thanksgiving Day, Christmas Eve and Christmas Day.

{Payments}

All prices listed are in US Dollars. We currently accept Paypal. Payments are due at the time of services exchange via credit card only. All payments will be authorized securely and made through the online shop unless prior express permission is given otherwise.

{Coupon Codes}

Coupon codes MUST be entered in correctly at the time of checkout. You should see the discount reflect in your total before you checkout. Make sure to sign up for our newsletter to receive our special offers.

{Order Changes & Cancellations}

Orders cannot be canceled or changed once they have been shipped. This is because we handcraft products in small batches, and sometimes specifically for an order. Please be sure of your order when you place it.  We reserve the right to cancel any unshipped order.

{Shipping/Handling}

We currently ship within 2-4 business days (or sooner!) of receiving payment and will be shipped via USPS Priority. Holiday shipment times may take up to 5-7 business days. You will be notified once your order ships along with a tracking number. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We appreciate your understanding.

{International Shipping}

At this time we currently do not ship internationally.

{FPO/APO}

Being a strong supporter of our Military we are happy to ship packages to our service members and their families overseas.

{Multiple Orders}

We can combine multiple orders and will refund the excess of shipping charges. The only time we do not combine orders is if you have ordered ready to ship items in one order and pre-order items in another separate order. The ready to ship items will go ahead and ship unless you instruct us to do otherwise.

{Invoices}

In an effort to save ink and paper, a printed invoice is not included with your order. If you, however, would like a receipt to be included with your purchase please let us know before your item is shipped.

{Returns}

Due to the nature of all our products we do not accept returns. For safety reasons, we cannot restock or resell the product. Our goal is complete customer satisfaction and we believe that you will love our products. However, please let us know right away if you have any concerns about your order. We want your experience to be a positive one and will work with you on finding a solution and/or replacement.

{Privacy}

Big Sky Soapworks does not require you to provide any personal information for visiting this website. Should you chose to subscribe to BSS Newsletter, or make a purchase from the online shop, you will provide your name and email address to receive monthly newsletters and/or provide personal contact information and along with mailing address. We will not disclose or share your name, contact information, payment information, or email address with any third parties or use your name or email or personal information for purposes other than email newsletters and/or delivery requirements. You may, of course, unsubscribe from the newsletters at any time.

{Disclaimer}

The images are for reference only. Products are made by hand using natural ingredients. Please allow for color and size differences in your finished product. It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Big Sky Soapworks is not responsible for injuries or accidents.

All information published on this website is for informational purposes only and not meant to diagnose, treat, or cure any illness or disease. You are choosing to follow or experiment with this information as you choose and at your own discretion and risk. Big Sky Soapworks is not liable for any health outcomes resulting from the published information.

The information on this site is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.